Microsoft Windows Vista and Windows 7 present two significant issues for remote-control programs such as Remote-Assist.

Windows Aero Desktop

The Windows Aero Destop causes major speed issues with Remote-Assist. It should be automatically temporarilily disabled when Remote-Assist runs but this doesn't always happen.

Follow these instructions if Remote-Assist does not automaically disable the Windows Aero Desktop:

Right-click on the desktop and choose Personalize. Click the "Window Color and Appearance" link:

Then in the next screen, click the link near the bottom for "Open classic appearance properties for more color options"

Now you should be able to disable Aero altogether by choosing Windows Vista Basic in this screen:

User Account Control (UAC)

Manually Diasable UAC on Vista

To quote Microsoft: "The main goal of User Account Control is to reduce the exposure and attack surface of the operating system by requiring that all users run in standard user mode. This limitation minimizes the ability for users to make changes that could destabilize their computers or inadvertently expose the network to viruses through undetected malware that has infected their computer."

Basically this means if you try and do anything that requires administrative privileges such as installing a program or editing the registry then you will be temporarily disconnected and will be unable to complete the task.

The solution this problem is to temporarily (or permanently) disable UAC and reboot the PC.

Remote-Assist will detect if UAC is enabled and recommend that you use the Remote-Assist reboot funtion to temporarily disable UAC.

After rebooting the PC will automatically log on to windows and start Remote-Assist. You will be asked if you want to re-enable UAC after the next manual restart or leave it permanently disabled.

Once these changes are made connection to a remote Microsoft Windows VIsta PC should be very similar to connecting to a Microsoft WIndows XP PC.

Installing Telnet on Vista
  • Click the Start Orb/Button
  • Click Control Panel
  • Select 'Programs and Features'
  • Select 'Turn Windows features on or off' (on the left)
  • Wait while 'Windows Features' page loads
  • Scroll down 'Windows Features' box and click the checkbox beside the telnet client
  • Click 'OK'

* You can manual change from the Areo color scheme to Vista basic by carrying out the following instructions:
  1. Open Appearance Settings by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Appearance and Personalization, clicking Personalization, and then clicking Window Color and Appearance. If the Appearance Settings dialog box is not displayed, at the bottom of the page, click Open classic appearance properties.
  2. In the Color scheme list, select the Vista Basic color scheme, and then click OK.