Disabling Personal Firewalls

The standard firewall built in to Windows XP and Windows Vista does not interfere with the operation of Remote-Assist.

We strongly reccomend that you only disable your personal firewall software if you have first ensured that the Windows built in firewall is enabled.

How to enable the Microsoft Windows XP firewall

  • Click Start, Settings, Control Panel and open Network Connections.
  • Within the Network Connections window, right-click the Local Area Connection and select properties.
  • Within the Local Area Connection Properties window, click the Advanced tab.
  • Finally, check the Protect my computer and network by limiting or preventing access to this computer from the Internet option.

How to enable the Microsoft Windows Vista firewall
  • Click Start Orb/Button
  • Select Control Panel
  • Click Security
  • Select the Firewall option
  • Select either on or off
  • Click OK to finish

Disabling Common Personal Firewall Software

Norton Internet Security

  • Open Norton Internet Security
  • Click on Norton Internet Security tab
  • Select Settings
  • Click Auto- Protect > Turn Off
  • Click Personal Firewall > Turn Off (to enable click on Turn On)
Norton 360
  • Start Norton 360.
  • In the Norton 360 main window, in the upper-right corner, click Tasks & Settings.
  • In the Tasks & Settings window, on the right, click Change Advanced Settings.
  • In the Advanced Settings window, click Virus & Spyware Protection Settings.
  • In the Automatic Protection Settings tab, uncheck Turn on Auto-Protect, and then click Apply.
  • Under "How long would you like to disable Auto-Protect for?" select Until I turn it back on, and then click OK.
  • Click Firewall Protection Settings.
  • Under Firewall, click Off.
  • Click Apply.
  • Under "How long should the firewall remain turned off?" select Until I turn back on, and then click OK.
  • Click Close
McAfee Personal Firewall
  • Open McAfee Security Center
  • Click on Advanced Menu
  • Click on Configure
  • Click on Computer & Files
  • On Virus Protection choose Off
  • On Spyware Protection choose Off
  • Click on Internet & Network
  • On Firewall choose Off
AVG Firewall
  • Open AVG User Interface
  • Double-click on the Firewall
  • Select "Firewall disabled"
  • Save the changes
Zone Alarm
  • Right-click the Zone Alarm icon in the System Tray and select Shutdown Zone Alarm.
Trend Micro
  • In the Trend Micro PC-cillan Internet Security main window, click Network Security > Personal Firewall
  • Uncheck Enable Person Firewall
  • Click Apply